Quality Administrator

Reference

PRI99255

Location

Priory Hospital Norwich, Ellingham Road, Attleborough, Norfolk NR17 1AE

Priory Group Division

Healthcare

Salary

23,464.35

Hours

22.5

Vacancy Type

Permanent - Part Time

Job Advert Location Description

Priory Hospital Norwich is a 34 bedded acute mental Health hospital which opened in 2020 across 3 wards situation in the town of Attleborough with a PICU Opening summer 2025. The role of Quality Administrator is to be part of an excellent multidisciplinary team to support the hospital to run efficiently. Priory Hospital Norwich ensures that we put our patients at the centre of everything we do. We are a busy acute unit aiming to offer a high standard of care and deliver great outcomes for patients.

Job Advert Role Description

 To support a patient safety culture and promote learning from incidents and complaints
 Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints, 
ensuring reports are submitted within the given timescales and in accordance with policies
 Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to 
this
 Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist 
in having an agreed set of objectives with SMART measures
 Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews 
 Co-ordinate responses to patient complaints in accordance with Complaints Policy 
 Ensure these plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way 
 Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical 
networks
 Contribute to the Clinical Audit and Policy development and implementation; this includes embedding of learning, 
implementation of standards and that improvement is sustained
 Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times
 To assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our 
services, so that services are consistent in high quality service delivery, to avoid fluctuations in quality and graduate the 
reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved
 Preparing Quality reports as and when required
 Leading on the organisation of the site Clinical Governance meeting.
 Using existing data systems and reports to support the site to improve patient experience and safety. 
 You will be expected to provide cover and support to the wider team and site as and when needed

Closing Date

31/03/2025