Medical Secretary

Reference

PRI97396

Location

Priory Hospital Cheadle Royal, 100 Wilmslow Road, Manchester, SK8 3DG

Priory Group Division

Healthcare

Salary

£19,068.67

Hours

30.00

Vacancy Type

Permanent - Part Time

Job Advert - Division Information

Providing quality, inspiring innovation and  delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

Job Advert Role Description

• Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.
• To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager.
• Provide exceptional customer service to our patients, ensuring a positive customer experience.
• You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a Consultant.
• Organise diaries and patient appointments directly with patients and Consultants whilst ensuring the hospital is providing the best possible service to patients.
• Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.
• Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings
• Recognise importance of enquiries, issues and callers and apply the appropriate prioritisation to ensure the highest level of service at all times.
• Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site Medical Director and HD, and in accordance with Company Policy.
• Ensure that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied.
• Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.
• Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
• Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
• Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
• Seek to continually improve processes so that the hospital can operate efficiently.
• Work effectively with colleagues across all departments with a strong focus on the success of the hospital
• May be required to provide cover for colleagues in other departments as appropriate.
• Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.
• You will be expected to provide cover and support to the wider team and site as and when needed

What we are looking for in you…

We pride ourselves on being an inclusive employer and embrace a diverse workforce.  We employ people from all walks of life because they embrace our hospitals values;

Putting people first  -  We put the needs of our service users above all else.
Being supportive  -   We support our employees, our service users and their families when they need us most.
Acting with integrity  -  We are honest, transparent and decent. We treat each other with respect.
Being positive  -  We see the best in our service users and each other and we strive to get things done. We never give up and we learn from our mistakes.
Striving for excellence   -   For over 140 years, we have been trusted by our service users with their care. We take this trust seriously and constantly strive to improve the services we provide.

A career with Priory Cheadle Royal not only enables you to manage your own career pathway whilst paying a competitive salary, we also have a range of other benefits such as

• Free on site parking
• Subsidised meals
• Priory Perks discount portal
• Wellbeing committee
• Comprehensive Induction

We would welcome all applicants.  If you can see yourself joining our team, apply to join now!

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your Pre-Employment checks. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. 

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.

Job Description

Medical_Secretary.pdf

Closing Date

31/01/2025