Contact Centre Coordinator

Reference

PRI94798

Location

Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN

Priory Group Division

Central Services

Salary

£23,400 per annum

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert - Division Information

When you join Priory you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.

Job Advert Location Description

Our Contact Centre Coordinator (Client Referral Coordinators) work as part of an expanding Team in our 24/7 Contact Centre based in Middleton-St-George, Darlington.

The role includes dealing with inbound and outbound enquiries to support Private enquiries across the Priory. First class customer service skills, a professional telephone manner, computer skills and the ability to achieve Centre KPI’s are necessary.

Full time roles are available and flexibility will be required around working hours to support rotating shift patterns.

Your responsibilities will include:

• Deliver first class customer service to all internal and external Clients.
• Taking external calls from Private Clients and web based enquiries
• Ensure all enquiries are logged and updated on the appropriate database in line with agreed processes and SLA’s using Salesforce system

FLEXIBIITY - There will be a requirement to be flexible on shift patterns of the 24/7 operation

 

Job Advert Role Description

What we would like to give you: 

• 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
• Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
• Length of service recognition awards
• Employee Assistance Programme
• Competitive Pension Scheme
• Initial Disclosure Check Cost covered, if applicable to role
• ‘My Possible Self’ App and health-related benefits
• Online discounts and cashback rewards
• Technology scheme (qualifying period)
• Cycle to work scheme (qualifying period)
• ‘Cash for Colleagues’ – Employee referral scheme
• Career Pathways Programme – for development and further qualifications

Please take the time to familiarise yourself with the full job description attached prior to making an application.

We reserve the right to close the vacancy ahead of the closing date, without notice.

Division DBS info

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.

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Job Description

Client_Referral_Coordinator_JD_1_.pdf

Closing Date

30/09/2024