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Customer Service Trainer
Reference
PRI94729
Location
Priory Group Head Office, 80 Hammersmith Road, London, W14 8UD
Priory Group Division
Central Services
Salary
£35,000 per annum
Hours
37.5
Vacancy Type
Permanent - Full Time
Job Advert - Division Information
When you join Priory you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.
Job Advert Role Description
We are looking for someone to train and coach administrators and therapists at Priory Hospitals and Wellbeing Centres to better equip colleagues with the necessary skills, and knowledge, to deliver exceptional customer experiences no matter where someone is in their Priory Private Enquiry Journey.
You will play a crucial role in enhancing the soft skills, product knowledge, and problem-solving abilities by delivering virtual and face-to-face support to colleagues.
You will conduct effective Training needs (TNA) analysis
You will be responsible for listening to and score calls, remotely and side by side, to ensure a consistent customer journey is being provided in line with business requirements
The goal is to improve Priory’s ability to ensure consistent and positive interactions with patients and their family members enquiring about Private Healthcare services no matter who/where they are in the country.
Hybrid working role with requirement to travel nationally. Working with a range of stakeholder the post holder will help to improve Priory's private patient enquiry experience. Being part of Priory's service development team you will be helping to identify the future needs as well as improving the journey for patients today.
Using excellent communication skills, attention to detail and first class customer service skills you will help colleagues to seek continuous improvements using your passion for learning and growth.
What we'd like from you:
- A minimum of 1 years’ experience in a training role with proven customer service skills
- Previous experience of delivering feedback and coaching with an in depth knowledge of coaching techniques
- Training qualifications - Minimum level 3 or equivalent (eg. PTTLS/AET); Coaching qualification (desirable)
What we would like to give you:
- Car Allowance
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
- Length of service recognition awards
- Employee Assistance Programme
- Competitive Pension Scheme
- Initial Disclosure Check Cost covered, if applicable to role
- ‘My Possible Self’ App and health-related benefits
- Online discounts and cashback rewards
- Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- ‘Cash for Colleagues’ – Employee referral scheme
- Career Pathways Programme – for development and further qualifications
Please take the time to familiarise yourself with the full job description attached prior to making an application.
We reserve the right to close the vacancy ahead of the closing date, without notice.
Division DBS info
Disclosure
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.
Job Description
JD_Customer_Service_Trainer_V3.docx
Closing Date
10/09/2024