Customer Service Trainer

Reference

PRI94729

Location

Priory Group Head Office, 80 Hammersmith Road, London, W14 8UD

Priory Group Division

Central Services

Salary

£35,000 per annum

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert - Division Information

When you join Priory you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.

Job Advert Role Description

We are looking for someone to train and coach administrators and therapists at Priory Hospitals and Wellbeing Centres to better equip colleagues with the necessary skills, and knowledge, to deliver exceptional customer experiences no matter where someone is in their Priory Private Enquiry Journey.

You will play a crucial role in enhancing the soft skills, product knowledge, and problem-solving abilities by delivering virtual and face-to-face support to colleagues.

You will conduct effective Training needs (TNA) analysis

You will be responsible for listening to and score calls, remotely and side by side, to ensure a consistent customer journey is being provided in line with business requirements

The goal is to improve Priory’s ability to ensure consistent and positive interactions with patients and their family members enquiring about Private Healthcare services no matter who/where they are in the country.

Hybrid working role with requirement to travel nationally. Working with a range of stakeholder the post holder will help to improve Priory's private patient enquiry experience. Being part of Priory's service development team you will be helping to identify the future needs as well as improving the journey for patients today.

Using excellent communication skills, attention to detail and first class customer service skills you will help colleagues to seek continuous improvements using your passion for learning and growth.

What we'd like from you:

• A minimum of 1 years’ experience in a training role with proven customer service skills
• Previous experience of delivering feedback and coaching with an in depth knowledge of coaching techniques
• Training qualifications - Minimum level 3 or equivalent (eg. PTTLS/AET); Coaching qualification (desirable)

What we would like to give you: 

• Car Allowance 
• 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
• Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
• Length of service recognition awards
• Employee Assistance Programme
• Competitive Pension Scheme
• Initial Disclosure Check Cost covered, if applicable to role
• ‘My Possible Self’ App and health-related benefits
• Online discounts and cashback rewards
• Technology scheme (qualifying period)
• Cycle to work scheme (qualifying period)
• ‘Cash for Colleagues’ – Employee referral scheme
• Career Pathways Programme – for development and further qualifications

Please take the time to familiarise yourself with the full job description attached prior to making an application.

We reserve the right to close the vacancy ahead of the closing date, without notice.

Division DBS info

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.

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Job Description

JD_Customer_Service_Trainer_V3.docx

Closing Date

10/09/2024