IT Helpdesk Analyst - Technical

Reference

PRI93939

Location

Priory Group IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH

Priory Group Division

Central Services

Salary

Competitive

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert Role Description

* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review *

Priory is the leading independent provider of mental healthcare and adult social care in the UK.

IT Department - A position has become available within the Technical Helpdesk for an Analyst, based in our Bristol office, with a hybrid working arrangement.

Job Overview

Your role would entail working as part of the Technical Helpdesk supporting our infrastructure.

Reporting to the Helpdesk Team leader you will provide effective and efficient support to the business on a wide range of technical issues.

The role is fast paced, involving a high level of multi-tasking.  You will be working as part of a team as well as dealing with stakeholders at all levels of the organisation.

Duties include but are not limited to:

• You will be capable of working independently and have experience of the following
• Track record of following best practice
• Experience of working in a technical support environment
• Answering, recording and responding to incoming calls and emails within a technical support environment
• Analysing and resolving incidents from all areas of the business within agreed service levels

What we would like from the role holder:

• Be able to work on multiple work streams simultaneously (Essential)
• Analytical and problem-solving abilities to include troubleshooting issues with PC hardware and peripherals. Requires knowledge of installing, configuring and supporting Microsoft Operating systems, Microsoft Office applications, administration of Active Directory, Network troubleshooting (TCP/IP, DHCP, and DNS), Backup/Restore knowledge, and use of Remote Access tools. (Essential)
• Written and verbal communication skills (Essential)
• Ability to prioritise and manage their own workload effectively (Essential)

What we would like to give you: 

• 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
• Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
• Length of service recognition awards
• Employee Assistance Programme
• Competitive Pension Scheme
• Initial Disclosure Check Cost covered, if applicable to role
• ‘My Possible Self’ App and health-related benefits
• Online discounts and cashback rewards
• Technology scheme (qualifying period)
• Cycle to work scheme (qualifying period)
• ‘Cash for Colleagues’ – Employee referral scheme
• Career Pathways Programme – for development and further qualifications

Please take the time to familiarise yourself with the full job description attached prior to making an application.

We reserve the right to close the vacancy ahead of the closing date, without notice.

Division DBS info

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.

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Job Description

Helpdesk_Analyst_Technical_Job_Description.pdf

Closing Date

01/08/2024