Receptionist

Reference

PRI93834

Location

Stockton Hall, The Village, Stockton-on-the-Forest, York, YO32 9UN

Priory Group Division

Healthcare

Salary

£23,840

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert - Division Information

Providing quality, inspiring innovation and  delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

Job Advert Role Description

Based in the historic city of York, Stockton Hall Hospital is looking for a Receptionist for our 112 bedded Forensic medium secure psychiatric hospital, which cares for both mental illness and learning disability patients, which includes an Autistic Spectrum Disorder service and a female service.

The values of Stockton Hall Hospital are what we believe in and what you can count on:

Highest level of Quality
Caring Safely
Integrity
Working together
Valuing people

Stockton Hall Hospital has a reputation for providing high standards of care and treatment to all patients. 

To deliver an efficient and high quality service to guests, patients, suppliers and staff. You will greet and assist all arrivals and complete necessary administration work as and when required and also on an ad-hoc basis. You will manage the front of house area and ensure maximum professionalism at all times.

Responsibilities

The responsibilities include, but are not limited to:

Administration:

• Complete any administration tasks as required, such as Purchase Orders
•  Arrange patient/staff transport when required
• Guest/contractor/supplier sign in documentation
• Ensuring the correct visitor/security paperwork is completed

Front of House:

• Answering phone calls and dealing with any queries that may arise whilst also signposting the caller in the right direction to respective departments.
• Booking in visitors, families and professionals visiting the hospital.
• Redirecting and handling mail. Assist with deliveries ensuring no risk items
• Ensuring the Reception area is maintained to a clean, tidy and professional standard

Forensic/Secure Services:

• Provide 24 hour cover to manage staff entry and exit from the building
• Issuing and collection of keys to all staff passing through the airlock
• Deliver security training to all staff and inductees 
• Undertake scenario testing on escapes, AWOL etc.
• Assists in the searching of the grounds
• Check and support section 17 leave and the patients exiting the building.
• Undertake the physical security checks in line with the standards for MSU - requires walk round of the grounds and perimeters
• Undertake key audits twice daily
• Monitors CCTV
• Other ADHOC duties:

 Any other ad-hoc duties requested by management or staff, such as:

• Stationary orders
• Organisation of stationary cupboards
• Speaking to third party suppliers in regards to booking in site visits
• Handovers to other Receptionist (if applicable) to ensure correct and up to date information is relayed and passed on at the end of your shift
• Ensuring the correct Risk Assessments have been completed and up to date in the Reception/Front of House area
• Ensuring the correct insurance, CQC and Ofsted (if applicable) certificate are up to date
• Liaising with Wards if any incoming calls coming in that are patient or ward specific
• Ensuring up to date forms and policies are being used within the Reception department

You will be expected to provide cover and support to the wider team and site as and when needed.

A REAL AND LASTING DIFFERENCE FOR EVERYONE WE SUPPORT

Knowledge / Education / Skills:

The post holder ideally will have knowledge of administration tasks and have the relevant skill set in order to deal with fast incoming tasks and duties.

Experience:

The post holder will ideally have been in a similar role previously and have relevant experience in an administration background. The candidate will also have experience in answering phone calls in a professional telephone manner, dealing with customer queries, signposting and redirecting questions. 

In return for your expertise and hard work, we offer a wide range of benefits including:

• Many benefits in line with the NHS
• 25 days’ annual leave plus 8 bank holidays increasing to 30 days plus bank holidays with length of service
• Extra Service Annual leave awards
• Career development – progress across the Staff Nurse grading is via a distinct career path
• An employee assistance programme
• Supplemented meals/refreshments when on duty
• Free car parking
• Flexible Benefits Packages
• NMC Payment in full
• Sign on bonus - £5000 Welcome to Priory 
• Relocation support (including payment for accommodation or moving costs), paid as a lump sum - Moving less than 100 miles up to £1,500, if more than 100 miles up to £3,000, to be repaid if individual does not complete probation & leaves
• Payment into the pension scheme
• CPD top up
• Donation to a charity of their choice

If you are successful, you will be expected to complete a full two weeks induction upon starting with us at Priory and these occur on the first two weeks of every month. If you have to work a notice with your current employer, we recommend you do not hand your notice in until we are able to provide a start date to ensure a smooth transition between companies.

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

No agencies please

If you forward any CV’s to the Priory Group and you are not on the Priory Group PSL and have not been asked to work on the above role we will accept the CV as a gift.

Job Description

Receptionist.pdf

Closing Date

20/07/2024