Job Search & Apply




Stockton Hall, The Village, Stockton-on-the-Forest, York, YO32 9UN

Priory Group Division



£23,840 - £25,840 Depending on Experience


37.5 hours

Vacancy Type

Permanent - Full Time

Job Advert Role Description

As a core member of the site administration team of Medical Secretaries; you will provide efficient, professional and effective secretarial and administrative support to site and specifically to the full Medical team.


Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.

• To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager.

• Provide exceptional customer service to our patients, ensuring a positive customer experience.

• You will be required to accurately record Independent Consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent Consultant Time is designated as time you spend completing tasks assigned to you by a Consultant.

• Organise diaries and patient appointments directly with patients and Consultants whilst ensuring the hospital is providing the best possible service to patients.

• Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.

 • Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings

• Recognise importance of enquiries, issues and callers and apply the appropriate prioritisation to ensure the highest level of service at all times.

 • Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site Medical Director and HD, and in accordance with Company Policy.

 • Ensure that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied.

 • Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.

 • Ensure that Medical records are safely stored and archived in accordance with company and local procedures.

 • Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.

• Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.

 • Seek to continually improve processes so that the hospital can operate efficiently.

• Work effectively with colleagues across all departments with a strong focus on the success of the hospital

• May be required to provide cover for colleagues in other departments as appropriate.

• Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.

• You will be expected to provide cover and support to the wider team and site as and when needed


Knowledge / Education / Skills

• Excellent computer and Microsoft office skills and can audio-type.

 • An understanding of medical terminology is required.

 • Passionate about providing a high quality service to the hospital.

 • Strong organisational skills, ability to prioritise own workload.

 • Detail oriented and excellent attention to detail

• A team worker

 • A high level of confidentiality and integrity required.




 • Experience within an administrative, customer service, clinical or other appropriate background.

 • Experience of working within a team and sharing workload to ensure the department runs effectively.

• Work within existing procedures and processes, however, there will occasionally be the need for more adaptive thinking, particularly when dealing with patients and their families.



Excellent verbal and non-verbal communications including awareness of impact of communication on desired audience. Can flex communication style dependant on situation and message. Will be required to communicate with patients, as well as colleagues, and therefore an appropriate customer service approach should be taken


If you are successful, you will be expected to complete a full two weeks induction upon starting with us at Priory and these occur on the first two weeks of every month. If you have to work a notice with your current employer, we recommend you do not hand your notice in until we are able to provide a start date to ensure a smooth transition between companies.

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

Priory maintains that vaccination remains our very best line of defence against COVID-19 and believes that our colleagues working with vulnerable individuals have a professional duty to be vaccinated.  As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your application. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. 


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.

Closing Date