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Beverley House, 527-529 City Road, Edgbaston, Birmingham, B17 8LL

Priory Group Division






Vacancy Type

Permanent - Part Time

Job Advert Role Description

We are looking for an experienced Medical Secretary; who will provide efficient, professional and effective secretarial and administrative support to the Hospital and specifically to the Consultant Psychiatrist/Doctor. 

This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, GPs and Commissioners regarding specific patient details.

Roles & Responsibilities
• To provide cross cover within Beverley House MDT team, as assigned by your line manager.
• Provide exceptional customer service to our patients, ensuring a positive customer experience. 
• Organise diaries and patient appointments directly with patients and RC whilst ensuring the hospital is providing the best possible service to patients.
• Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.
 • Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings
• Recognise importance of enquiries, issues and callers and apply the appropriate prioritisation to ensure the highest level of service at all times.
 • Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site HD, and in accordance with Company Policy.
 • Ensure that all documentation is correctly filed, in order that regulatory and other auditors can be satisfied.
 • Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.
 • Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
 • Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
• Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
 • Seek to continually improve processes so that the hospital can operate efficiently.
• Work effectively with colleagues across all departments with a strong focus on the success of the hospital
• To take minutes of all patient related meetings.
• Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.
• You will be expected to provide cover and support to the wider team at  site as and when needed

 Knowledge / Education / Skills
• Excellent computer and Microsoft office skills and can audio-type.
 • An understanding of medical terminology is required.
 • Passionate about providing a high quality service to the hospital.
 • Strong organisational skills, ability to prioritise own workload.
 • Detail oriented and excellent attention to detail
• A team worker
 • A high level of confidentiality and integrity required.

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your Pre-Employment checks. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. 


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.

Closing Date