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Care First - 1230 Lansdowne Court, Gloucester Business Park, Gloucester, GL3 4AB

Priory Group Division



Competitive + car allowance



Vacancy Type

Permanent - Full Time

Job Advert - Division Information

Care first is a leading provider of Employee Assistance Programmes. We are proud to part of Priory - the leading independent provider of mental healthcare and adult social care in the UK.

We offer a comprehensive set of services designed to help employers provide a balanced and healthy working environment.       

Job Advert Role Description

Care First are currently looking for a Service Director to join the team on a permanent, full time basis. Due to the nature of this role there will be travel required to various meetings

As a Service Director, you will have accountability for the operational, financial and quality performance of Care First.

This will include:

  • The management of quality, safety and risk; cost control, delivery of financial targets and budgeting; employee engagement; securing growth and developing new service offerings; maintaining and retaining key customer accounts (the businesses we support); ensuring high customer service standards and an effective EAP service to our clients (the people using our services).
  • Providing leadership to the Care first business, ensuring the service operates in line with Priory’s values and that colleagues are engaged, supported and developed to deliver high standards of support to clients.
  • Ensuring that a clinically appropriate counselling service is provided to clients, as part of Priory’s step-care model, underpinned by effective clinical governance and risk management, and delivered by appropriately trained and accredited counsellors.
  • Working closely with the wider Priory Wellbeing Services Senior Leadership Team, to ensure the success of the business, and will have accountability for the delivery of all financial, commercial, quality and performance targets for Care first.
  • Being a positive role model for the Care first team, ensuring all actions are in line with Priory’s purpose and behaviours, and ensuring a high quality of service is provided to our clients and customer organisations


Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

Priory maintains that vaccination remains our very best line of defence against COVID-19 and believes that our colleagues working with vulnerable individuals have a professional duty to be vaccinated.  As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your application. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. 


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.

Job Description


Closing Date