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Priory Hospital Roehampton, Priory Lane, Roehampton, SW15 5JJ

Priory Group Division






Vacancy Type

Permanent - Full Time

Job Advert Role Description

We are looking for an enthusiastic, well-organised, highly motivated individual with administration experience. Your job will be to deliver the Quality and Compliance Administration service.  This is a specialist role that focuses on our Governance requirements, and as such you will be tasked with providing vital reports to the Director of Clinical Services.

You will need to be a strong communicator, well-organised individual and actively demonstrate attention to detail skills.  Your ability to prioritise and work on your own initiative, show reliability, tact, flexibility, a willingness to learn, together with adaptability - are the skills and qualities that are vital to this role.  Placing the patient experience at the centre of all that you do is equally vital.

Your main responsibilities will be to:

• Support a patient safety culture and promote learning from incidents and complaints

• Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints, ensuring reports are submitted within the given timescales and in accordance with policies

• Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to this

• Work with the Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures

• Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews

• Co-ordinate responses to patient complaints in accordance with Complaints Policy

• Ensure site improvement and other plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way

• Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical networks

• Contribute to the Clinical Audit and Policy development and implementation; this includes embedding any learning, implementation of standards and that improvement is sustained

• Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times

• To assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our services, so that services are consistent in high quality service delivery, to avoid fluctuations in quality and graduate the reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved

• Preparing Quality reports as and when required

• Leading on the organisation of the site Clinical Governance meeting.

• Using existing data systems and reports to support the site to improve patient experience and safety.

• You will be expected to provide cover and support to the wider team and site as and when needed

For your hard work and dedication to Priory, we will offer you a wide range of benefits:

25 days annual leave (increasing to 27 days after 5 years of service and 30 days after 10 years service)

Birthday Leave

Enhanced maternity pay

Contributory pension scheme

Opportunities to develop and train in a wide variety of care settings

Support and training from the beginning of your career

Flexible working

Supplemented meals

Access to Employee Assistant programme and other wellness programmes

Employee benefits scheme (e.g. discounted shopping vouchers, interest free Apple Products loan scheme)

Closing Date