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Priory Group IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH

Priory Group Division

Central Services


up to £30,000 per annum - DoE



Vacancy Type

Permanent - Full Time

Job Advert Role Description

* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review *

Priory is the leading independent provider of mental healthcare and adult social care in the UK.

The Priory Bristol Offices are close the Bristol ring road with easy access to the city centre and the motorway network M32, M4 and M5.  The IT Department  consists of a Helpdesk Support Team (Applications, Technical and Telecoms), an Infrastructure team, Projects team, Development team and Training Team

Job Overview

Manages and supports the UK IT Director with day-to-day management and arrangements of meetings and to produce meeting minutes and other documents. To support the day-to-day management of programmes and projects being managed by the UK IT Director, producing reports to the Executive board.

Under the management of the SMT to take overall responsibility for the management of the IT Team Office.

Duties include but are not limited to:


Customer Service

  • Acting as a first point of contact on behalf of the UK IT Director and SMT- managing correspondence, calls and visitors
  • Liaising with employees, key stake holders, suppliers and clients

Time and Task Management

  • Attendance at meetings as required by the UK IT Director, ensuring the recording and distribution of minutes of meetings
  • General administration activity to support the UK IT Director
  • Prepare Project Reports as required on behalf of the UK IT Director for the Sponsor, Project and Programme Board
  • Conduct research, assemble and analyse data to prepare Board reports and papers in response to the business requirements
  • Booking and arranging travel, transport and accommodation
  • Organising events, meetings / appointments often controlling access to the SMT member
  • Proactively support the SMT in managing tasks and deadlines
  • Working with the SMT members’ direct reports to ensure key tasks are being completed
  • Typing, compiling and preparing reports, presentations and correspondence


  • Assisting with reporting on and compliance with policy and procedures
  • Budgets & expense management
  • Collating and filing expenses
  • Support with budgeting and managing costs

Systems & Procedures

  • Implementing and maintaining procedures / administrative systems
  • Participation in the identification, planning and implementation of optimisation of internal IT processes
  • Managing databases and filing systems
  • Miscellaneous tasks to support the SMT, which will vary according to the manager’s remit


  • Dealing with all incoming post to the IT office
  • Ordering of supplies including stationery / tea and coffee for colleagues on behalf of the SMT
  • Assist with the day to day building maintenance and Health & Safety of the IT office
  • Management of the maintenance log and maintenance requests for the IT Office
  • Process invoices in relation to the IT Office 
  • Management of the contracts affecting the Bristol office in liaison with the SMT e.g. cleaning / window cleaning / refuse / PAT testing
  • Ordering of new ID badges for office new starters and for any changes required for current colleagues
  • Manage the Petty Cash Card (spending and topping up) on request of the SMT
  • Manage meeting / training room bookings including the ordering of any lunches for training / events

What we would like from the role holder:

  • Strong customer focused attitude
  • High level of self-motivation and commitment as well as the ability to work in a team
  • Understands and applies strong principles of confidentiality at all times
  • Organised & ability to prioritise
  • Ability to maintain professional boundaries
  • Ability to handle ambiguity
  • Strong communication skills (both written and verbal)
  • Influencing and relationship building
  • The ability to deal with multiple issues simultaneously in a highly dynamic environment
  • Competent in Word, Excel, PowerPoint, Adobe, Visio
  • Flexibility and adaptability
  • The ability to be proactive and take the initiative
  • Tact and diplomacy
  • Appropriate level of data protection, security awareness and confidentiality awareness.


There is a two stage interview process. The first will be held remotely over MS Teams and the second, face to face at the office .

What we would like to give you: 

  • 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
  • Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
  • Length of service recognition awards
  • Employee Assistance Programme
  • Competitive Pension Scheme
  • Initial Disclosure Check Cost covered, if applicable to role
  • ‘My Possible Self’ App and health-related benefits
  • Online discounts and cashback rewards
  • Technology scheme (qualifying period)
  • Cycle to work scheme (qualifying period)
  • ‘Cash for Colleagues’ – Employee referral scheme
  • Career Pathways Programme – for development and further qualifications

Please take the time to familiarise yourself with the full job description attached prior to making an application.

We reserve the right to close the vacancy ahead of the closing date if a successful applicant is appointed.

Division DBS info


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.


Job Description


Closing Date