Job Search & Apply




Priory Group Northern Office, Park Hall, Middleton St George, Darlington, DL2 1TS

Priory Group Division

Central Services


£22,000 per annum



Vacancy Type

Permanent - Full Time

Job Advert - Division Information

* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review *

Priory is the leading independent provider of mental healthcare and adult social care in the UK.

Job Advert Location Description

New and exciting opportunities have arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington.

We are advertising for a 'Client Referral Coordinator.' This role is office based with possibility of home working during unsociable hours. This role includes working on a rota, which will include occasional weekends. 

Job Advert Role Description

The Client Referral Coordinator will work as part of an expanding Team in our 24/7 Contact Centre based in Middleton St George, Darlington. 

Assisting NHS authorities to access emergency treatment for mental healthcare services via both telephone calls and emails

Role includes dealing with inbound and outbound enquiries to support services across the Priory Group. First class customer service skills, a professional telephone manner, computer skills and the ability to achieve Centre KPI’s are necessary. Flexibility will be required with various shift patterns between 8am and midnight on a rotating shift pattern across 7 days. This includes working weekend and unsocial hours.

Client Referral Coordinator Duties include but not limited to:

  • Deliver first class customer service to all internal and external Clients
  • Ensure all enquiries are logged and updated on the appropriate database in line with agreed processes and SLA’s
  • All enquiries and referral calls must be progressed using sales through service training received
  • There will be a requirement to be flexible on shift patterns of the 24/7 operation

What we'd like from you:

  • Excellent verbal and written communication skills, attention to detail
  • Experience in a contact centre environment is desirable 
  • First class customer service skills and professional telephone manner
  • The ability to establish client needs by asking effective questions
  • Positive, organised and self-motivated
  • ​Driven and decisive with a track record of exceeding targets
  • Healthcare experience is desirable, but not essential
  • Strong computer skills and the ability to capture information accurately

What we'd like to offer you:

  • 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
  • Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
  • Length of service recognition awards
  • Employee Assistance Programme
  • Competitive Pension Scheme
  • Initial Disclosure Check Cost covered, if applicable to role
  • ‘My Possible Self’ App and health-related benefits
  • Online discounts and cashback rewards
  • Technology scheme (qualifying period)
  • Cycle to work scheme (qualifying period)
  • ‘Cash for Colleagues’ – Employee referral scheme
  • Career Pathways Programme – for development and further qualifications

Please take the time to familiarise yourself with the full job description attached prior to making an application.

Please note that the location of this vacancy is fairly remote and may be difficult to access via public transport so a driving licence or own transport would be an advantage. There will be an expectation that you are able to get to work outside of the hours of public transport operation.

We reserve the right to close the vacancy ahead of the closing date if a successful applicant is appointed.

Division DBS info


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.


Job Description


Closing Date