Junior Helpdesk Analyst - Technical

Reference

PRI77396

Location

Priory Group IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH

Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time

Salary

£22,000 per anumm

Hours

37.5

Job Advert - Division Information

* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review *

A position has become available within the Technical Helpdesk for a Junior Analyst based in our Bristol office with a hybrid working arrangement. Possible occasional travel and overnight stays.

Job Overview:

Your role would entail working as part of the Technical Helpdesk supporting our infrastructure.

Reporting to the Helpdesk Team Leader you will provide effective and efficient support to the business on a wide range of technical issues.

The role is fast paced, involving a high level of multi-tasking.  You will be working as part of a team as well as dealing with stakeholders at all levels of the organisation.

Duties include but are not limited to:

• You will be capable of working independently and have experience of the following:
• Track record of following best practice
• Answering, recording and responding to incoming calls and emails within a technical support environment
• Analysing and resolving incidents from all areas of the business within agreed service levels

Job Advert Location Description

What we would like from the role holder:

• Be able to work on multiple work streams simultaneously (Essential)
• Analytical and problem-solving abilities to include troubleshooting issues with PC hardware and peripherals. Requires knowledge of installing, configuring and supporting Microsoft Operating systems, Microsoft Office applications, administration of Active Directory, Network troubleshooting (TCP/IP, DHCP, and DNS), Backup/Restore knowledge, and use of Remote Access tools. (Essential)
• Written and verbal communication skills (Essential)
• Ability to prioritise and manage their own workload effectively (Essential)

Job Advert Role Description

What we would like to give you: 

• 25 days annual leave + Bank Holidays + Birthday Day off
• Online discounts and cashback rewards
• SMART pension
• Technology scheme (qualifying period)
• Cycle to work scheme (qualifying period)
• Employee referral scheme
• Career pathways programme

Please take the time to familiarise yourself with the full job description attached prior to making an application.

We reserve the right to close the vacancy ahead of the closing date if a successful applicant is appointed.

Division DBS info

 

​​

Job Description

Junior_Helpdesk_Analyst_Applications_Job_Description.pdf

Closing Date

12/06/2023