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Priory Group IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH

Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time





Job Advert - Division Information

* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review *

We have an exciting opportunity for a Helpdesk Analyst - Technical to join the team and support our growing business. Reporting to the Reporting to the Helpdesk Team leader, the Helpdesk Analyst - Technical will provide effective and efficient support to the business on a wide range of technical issues. The role is fast paced, involving a high level of multi-tasking.  You will be working as part of a team as well as dealing with stakeholders at all levels of the organisation.

Helpdesk Analyst - Technical duties include but are not limited to:

  • Ensure that the Technical Helpdesk provides support to Priory and Median companies within the agreed SLA’s.
  • Answering, recording and responding to all incoming calls and emails to the Group IT Helpdesk.
  • Analysing and resolving incidents from all areas of the business within agreed service levels, ensuring 1st/2nd line resolution is achieved wherever possible.
  • Provide support for a range of technical issues to include Hardware, infrastructure, software.

Job Advert Location Description

What we would like from the Helpdesk Analyst - Technical:

  • Be able to work on multiple work streams simultaneously (Essential)
  •  Analytical and problem-solving abilities to include troubleshooting issues with PC hardware and peripherals. Requires knowledge of installing, configuring and supporting Microsoft Operating systems, Microsoft Office applications, administration of Active Directory, Network troubleshooting (TCP/IP, DHCP, and DNS), Backup/Restore knowledge, and use of Remote Access tools. (Essential)
  • Written and verbal communication skills (Essential)
  • Ability to prioritise and manage their own workload effectively (Essential).

You will be capable of working independently and have experience of the following:

  • Track record of following best practice
  • Experience of working in a technical support environment
  • Answering, recording and responding to incoming calls and emails within a technical support environment
  • Analysing and resolving incidents from all areas of the business within agreed service levels

Job Advert Role Description

What we would like to give you: 

  • 25 days annual leave + Bank Holidays + Birthday Day off
  • Online discounts and cashback rewards
  • SMART pension
  • Technology scheme (qualifying period)
  • Cycle to work scheme (qualifying period)
  • Employee referral scheme
  • Career pathways programme

Please take the time to familiarise yourself with the full job description attached prior to making an application.

We reserve the right to close the vacancy ahead of the closing date if a successful applicant is appointed.

This role is based in our Bristol office with a hybrid working arrangement. Possible occasional travel and overnight stays.

Division DBS info


We are an equal opportunities employer.


Job Description


Closing Date