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Junior Helpdesk Analyst - Applications

Reference

PRI75243

Location

Priory Group IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH

Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time

Salary

Competitive

Hours

37.5

Job Advert - Division Information

* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review *

We have an exciting opportunity for a Junior Helpdesk Analyst - Applications to join the team and support our growing business. Reporting to the Helpdesk Team Leader - Applications, the Junior Helpdesk Analyst - Applications will be responsible for providing effective and efficient support to the business on a wide range of bespoke applications issues. The role is fast paced, involving a high level of multi-tasking. You will be working as part of a team as well as dealing with stakeholders at all levels of the organisation.

Junior Helpdesk Analyst - Applications duties include but are not limited to:

Ensure that the Application Helpdesk services are provided to the Priory and Median companies within the agreed SLA’s.
Answering, recording and responding to all incoming calls and emails to the Group IT Helpdesk.
Analysing and resolving incidents from all areas of the business within agreed service levels, ensuring 1st/2nd line resolution is achieved wherever possible.
Provide support for a range of applications to include financial, clinical and payroll.

Job Advert Location Description

What we would like from the Junior Helpdesk Analyst - Applications:

Be able to work on multiple work streams simultaneously (Essential)
Written and verbal communication skills (Essential)
Ability to prioritise and manage their own workload effectively (Essential)

You will be capable of working independently and have experience of the following:

Answering, recording and responding to all incoming calls and emails to the Group IT Helpdesk.
Analysing and resolving incidents from all areas of the business within agreed service levels, ensuring 1st/2nd line resolution is achieved wherever possible.
Provide support for a range of applications to include financial, clinical and payroll.
Taking full ownership of incidents, ensuring accurate and timely updates are provided to customers and maintained with in the Group IT Helpdesk System.
In addition to these Application skills the successful candidate will have exceptional written and verbal communication skills; proven analytical and problem-solving abilities and ability to priorities and manage their own workload effectively.

Job Advert Role Description