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Stockton Hall, The Village, Stockton-on-the-Forest, York, YO32 9UN

Priory Group Division


Vacancy Type

Permanent - Full Time





Job Advert Role Description

Priory Group is one of the UK’s leading providers of independent specialist secure and step-down care across the UK.

Located in the historic city of York, Stockton Hall Hospital is a medium secure 112 bedded unit spanning over 7 wards, caring for people with mental illness, personality disorders and learning disabilities.


Our benefits:

  • 25 days annual leave pro rata (excluding bank holidays)
  • A Group Personal Pension Plan (GPPP)
  • Employee Assistance Programme
  • Supplemented meals and parking on site whilst on duty  

More about the role of Secure Receptionist

To deliver an efficient and high quality service to guests, patients, suppliers and staff. You will greet and assist all arrivals and complete necessary administration work as and when required and also on an adhoc basis. You will manage the front of house area and ensure maximum professionalism at all times.

 The responsibilities include, but are not limited to: Administration:

  • Complete any administration tasks as required, such as Purchase Orders
  • Arrange patient/staff transport when required
  • Guest/contractor/supplier sign in documentation
  • Ensuring the correct visitor/security paperwork is completed Front of House:
  • Answering phone calls and dealing with any queries that may arise whilst also signposting the caller in the right direction to respective departments
  • Booking in visitors, families and professionals visiting the hospital
  • Redirecting and handling mail. Assist with deliveries ensuring no risk items
  • Ensuring the Reception area is maintained to a clean, tidy and professional standard Forensic/Secure Services:
  • Provide 24 hour cover to manage staff entry and exit from the building
  • Issuing and collection of keys to all staff passing through the airlock
  • Deliver security training to all staff and inductees
  • Undertake scenario testing on escapes, AWOL etc.
  • Assists in the searching of the grounds
  • Check and support section 17 leave and the patients exiting the building.
  • Undertake the physical security checks in line with the standards for MSU - requires walk round of the grounds and perimeters
  • Undertake key audits twice daily
  • Monitors CCTV Other ADHOC duties:
  • Any other ad-hoc duties requested by management or staff, such as:
  • Stationary orders
  • Organisation of stationary cupboards
  • Speaking to third party suppliers in regards to booking in site visits
  • Handovers to other Receptionist (if applicable) to ensure correct and up to date information is relayed and passed on at the end of your shift
  • Ensuring the correct Risk Assessments have been completed and up to date in the Reception/Front of House area
  • Ensuring the correct insurance, CQC and Ofsted (if applicable) certificate are up to date
  • Liaising with Wards if any incoming calls coming in that are patient or ward specific
  • Ensuring up to date forms and policies are being used within the Reception department
  • You will be expected to provide cover and support to the wider team and site as and when needed

Apply to day to hear from one of our team.

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

Priory maintains that vaccination remains our very best line of defence against COVID-19 and believes that our colleagues working with vulnerable individuals have a professional duty to be vaccinated.  As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your application. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. 


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.

Closing Date