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Priory Wellbeing Centre, 62 The Avenue, Southampton SO17 1XS

Priory Group Division


Vacancy Type

Permanent - Full Time





Job Advert Role Description

Priory's Wellbeing Centre in Southampton is a Priory Healthcare outpatient service conveniently located in the heart of Southampton.  Servicing most of the South Coast, the clinic offers 1:1 therapy, psychology and psychiatry appointments along with group programmes to those in need.


We are keen to develop our teams and opportunities for training and progression will become available to support our colleagues career aspirations.


Are you looking for a fast paced, varied role which offers the opportunity for learning and progression?


We are recruiting for an ethusiastic Deputy Manager to join our support team at the Wellbeing Centre. Understanding of mental health therapy treatment and healthcare adminstration experience is essential. This posts' responsibilities includes, but is not limited to:

•          Oversees the clinic’s diary management, ensures the efficient coordination of dates, times and rooms and the effective scheduling and prioritisation of appointments, meetings and other associated events and functions

•          Manage and coordinate referrals and maintain waiting lists

•          Good working knowledge of complaint procedures and respond to complaints in an efficient and timely manner

•          Introduce, include in patient information material and follow up implementations/therapy packages

•          Supervises and coordinates a key administrative process ensuring all associated records,

transactions and arrangements comply with the company’s policies and procedures, providing an audit trail by which data and information can be provided or accessed as required.

•          Collates and analyses data from a variety of sources, producing reports and statutory returns, which meet defined quality standards in terms of accuracy, format and timeliness.

•          Provides a comprehensive administrative service to the clinic and liaison with all stakeholders (including patients) gathering feedback and dealing with queries and complaints

•          Responds to external and internal communications, both over the phone, via email and in person, prioritising accordingly and ensuring appropriate action is taken and all relevant individuals are involved/informed.

•          Ensures the effective and efficient maintenance of computerised databases and paper filing systems through the timely and accurate updating of associated records.

•          Billing of all appointments, monitor and chase debt, financial tracking, record keeping, payments tracking and processing

Closing Date