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Kneesworth House, Bassingbourn-cum-Kneesworth, Royston, Hertfordshire, SG8 5JP

Priory Group Division


Vacancy Type

Fixed Term - Part Time


£9.50 Per Hour


16 hours and 14 hours alternate weekends

Job Advert Role Description

Secure Receptionist 

Job Description:

  • Ensuring visiting customer, referrers, patients, relatives, professionals and general visitors are welcomed, looked after and passed on in a courteous, efficient and professional manner
  • To operate the hospital’s security (air lock system in adherence with Departmental Procedures)
  • To ensure all visitors adhere to the hospital security procedures.
  • To be responsible for all operational keys ensuring all security logs are completed in a timely manner
  • To be responsible for the allocation for all personnel alarms to all staff and visitors.
  • To be responsible for ensuring all Agency staff and Bank staff follow and understand all security procedures  before allocation of keys
  • To act as the main point of contact for fire alarms and medical emergencies in line with Hospital Procedures.
  • To be able to broadcast messages using radios in a clear precise manner.
  • To maintain and update the hospital radio and pager logs. Ensuring all paperwork is correct when sending radios and pagers for repair.
  • Receive and process incoming and outgoing calls quickly, courteously and efficiently.
  • To contact on-call staff when required using the hospital’s pager system.
  • To contact the on call driver ensuring all drop off and collection requests are met in a timely manner.                                                                                       
  • To maintain the Reception Diary, Communication and Handover Logs along with all other records and logs held on Reception.

To be successful as Secure Receptionist you’ll need:

  • An excellent telephone manner
  • Excellent interpersonal skills
  • Excellent organisational skills
  • Ability to multi – task
  • Ability to prioritise a diverse workload
  • Work calmly under pressure
  • Confident and adaptable
  • Excellent communication skills (written & verbal)
  • Of smart appearance
  • Self-motivated and able to use initiative


  • 25 days annual leave plus bank holidays (at commencement of employment)
  • Free meals while on duty


About Kneesworth:

Kneesworth House is a 155 bed mental health hospital situated in Cambridgeshire (on the borders of Hertfordshire) with good commuting access to / from London. The hospital has a full pathway of care including medium, low secure, locked rehabiltation and open recovery wards  situated across the site.

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services to adults and young people, Priory Group promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes, education facilities and supported living services, we are making a real and lasting difference to the lives of the people we support.

Priory maintains that vaccination remains our very best line of defence against COVID-19 and believes that our colleagues working with vulnerable individuals have a professional duty to be vaccinated.  As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your application.  Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements.  We thank you for your understanding. 


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS check.

Closing Date